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FAQ

MOST POPULAR

Are you able to ship products within Canada and internationally?

No, we are not permitted to ship outside the province of Newfoundland and Labrador, Canada.

How to order products that you do not carry?

We offer a private ordering service for products that are not regularly available in our liquor store locations. For more information, click HERE.

What is your return policy?

NLC will accept product returns, at the discretion of the Liquor Store Manager where the product was purchased. No proof of purchase is necessary, but certain conditions need to be met to warrant a full refund. Read the full NLC Return Policy HERE.

What is an agency store?

An agency store is retailers licensed by NLC to sell alcoholic beverages primarily in rural areas in the province. Currently, NLC has 144 Liquor Express locations. If you are interested in operating a location, you can learn more HERE.

Can I make product suggestions to be available in the province?

We welcome your opinions and suggestions. Please send us a message at [email protected] for consideration by our category teams.

How do I apply for a liquor license?

Our corporate website is a great resource tool for liquor licenses. Please click HERE to learn more about the license application process. 

Are pets allowed inside NLC Liquor stores?

No, only registered service animals are permitted in NLC Stores.

Bottle Returns

Is there a limit on the number of empty beer bottles I can bring back to an outlet?

NLC Liquor Stores do not process the return of empty beer bottles. Empty domestic bottles can be returned to Brewer’s Agents, who shall accept in return empty beer bottles equal to the amount being purchased. The bottle deposit is $1.20 per dozen and must be fully refunded on all empties accepted.

Brewer’s Distributors must accept all empty bottles presented to them and return the bottle deposit of $1.20 per dozen in full.

Empty non-domestic beer, liquor, and wine bottles are to be returned to your local recycling depot as per the direction of the Multi-Material Stewardship Board (MMSB) in Newfoundland and Labrador. For more information on MMSB and the return of non-domestic beer, liquor, and wine bottles, please visit www.mmsb.nl.ca/.

Social Responsibility

What is Check 25?

All Corporate Liquor Store and Liquor Express Store staff are trained to provide service to those who can legally consume alcohol. Customers are asked to show government-issued identification if they appear to be under the age of 25 years. Our staff will refuse service to those who appear intoxicated or who are suspected of purchasing for those who are intoxicated or underage. We take these measures to ensure that beverage alcohol is sold only to those who consume it legally and responsibly.

Customer Service

How do I reach NLC’s customer service department?

You may email us at [email protected] or call (709) 724-1100.

Our corporate office is located at:

PO Box 8750, Station A
90 Kenmount Road
St. John’s, NL A1B 3V1

Direct To Consumer

What are Direct-to-Consumer beverage alcohol sales?
Direct-to-Consumer, or DTC, beverage alcohol sales allow consumers to order beverage alcohol directly from local or Canadian producers for personal consumption. This model is intended to give consumers more choice while maintaining regulatory oversight.
How does the DTC sales model work in Newfoundland and Labrador (NL)?
Under a DTC model, producers first need to register with NLC. Consumers then order products directly from the producer. Delivery is made by the producer or third-party carrier with the requirements of age verification and compliance with all applicable provincial and federal legislation.
Can all Canadian beverage alcohol producers ship DTC in NL?

This program is available only to producers located in reciprocating jurisdictions (provinces or territories that have signed a DTC operational agreement with NL). Reciprocating jurisdictions can be reviewed at https://nlliquor.com/direct-to-consumer/.

Can NL beverage alcohol producers ship DTC in NL?

NL producers can ship products within NL under the legislation. A list of NL producers that may ship DTC can be reviewed at nlliquor.com.

How will consumers know which producers are authorized?

Authorized producers will be listed on https://nlliquor.com/direct-to-consumer/. The producer remains responsible for managing orders, payment, and delivery to the consumer.

What if I want to order from a producer not on the authorized list?

A consumer cannot order product from a beverage alcohol producer not on the authorized list; however, a consumer can ask the producer to get authorized. Once the beverage alcohol producer is authorized a purchase can be made.

Why is DTC important for consumers?

This model is intended to give consumers more choice while maintaining regulatory oversight.

What consumers are allowed to purchase DTC products?

DTC products may be sold and delivered only to consumers age 19 or over in NL for personal use. Products may not be sold for resale or commercial use.

Are there any other restrictions with delivering DTC products in NL?

Beverage alcohol producers must not sell or deliver alcohol to minors under 19 years of age, interdicted persons, or people who appear intoxicated. The authorized producer shall not sell, ship, transport or deliver beverage alcohol, either directly or indirectly, into a prohibited area.

The following community in NL prohibits DTC beverage alcohol products: Natuashish

How much do I pay?

Producers set the price of the products, which will be displayed on their websites.

Who do I contact if I have questions regarding my DTC purchase?

Beverage alcohol producers are responsible for payment and logistics of their product. All inquiries must be made to the producer from which the product is purchased.

How can you ensure products are not sold to people under the age of 19?

Delivery is made by the producer or third-party carrier with the requirements of age verification at the receipt of product. Compliance with all applicable provincial and federal legislation is required at all times.

What happens if I order product from an unauthorized beverage alcohol producer?

Those caught in noncompliance with legislation will be investigated and prosecuted in accordance with legislation.