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FAQ

MOST POPULAR

Are you able to ship products within Canada and internationally?

No, we are not permitted to ship outside the province of Newfoundland and Labrador, Canada.

How to order products that you do not carry?

We offer a private ordering service for products that are not regularly available in our liquor store locations. For more information, click HERE.

What is your return policy?

NLC will accept product returns, at the discretion of the Liquor Store Manager where the product was purchased. No proof of purchase is necessary, but certain conditions need to be met to warrant a full refund. Read the full NLC Return Policy HERE.

What is an agency store?

An agency store is retailers licensed by NLC to sell alcoholic beverages primarily in rural areas in the province. Currently, NLC has 144 Liquor Express locations. If you are interested in operating a location, you can learn more HERE.

Can I make product suggestions to be available in the province?

We welcome your opinions and suggestions. Please send us a message at [email protected] for consideration by our category teams.

How do I apply for a liquor license?

Our corporate website is a great resource tool for liquor licenses. Please click HERE to learn more about the license application process. 

Are pets allowed inside NLC Liquor stores?

No, only registered service animals are permitted in NLC Stores.

Bottle Returns

Is there a limit on the number of empty beer bottles I can bring back to an outlet?

NLC Liquor Stores do not process the return of empty beer bottles. Empty domestic bottles can be returned to Brewer’s Agents, who shall accept in return empty beer bottles equal to the amount being purchased. The bottle deposit is $1.20 per dozen and must be fully refunded on all empties accepted.

Brewer’s Distributors must accept all empty bottles presented to them and return the bottle deposit of $1.20 per dozen in full.

Empty non-domestic beer, liquor, and wine bottles are to be returned to your local recycling depot as per the direction of the Multi-Material Stewardship Board (MMSB) in Newfoundland and Labrador. For more information on MMSB and the return of non-domestic beer, liquor, and wine bottles, please visit www.mmsb.nl.ca/.

Social Responsibility

What is Check 25?

All Corporate Liquor Store and Liquor Express Store staff are trained to provide service to those who can legally consume alcohol. Customers are asked to show government-issued identification if they appear to be under the age of 25 years. Our staff will refuse service to those who appear intoxicated or who are suspected of purchasing for those who are intoxicated or underage. We take these measures to ensure that beverage alcohol is sold only to those who consume it legally and responsibly.

Customer Service

How do I reach NLC’s customer service department?

You may email us at [email protected] or call (709) 724-1100.

Our corporate office is located at:

PO Box 8750, Station A
90 Kenmount Road
St. John’s, NL A1B 3V1