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FAQ

MOST POPULAR

Are you able to ship products within Canada and internationally?

No, we are not permitted to ship outside the province of Newfoundland and Labrador, Canada.

How to order products that you do not carry?

We offer a private ordering service for products that are not regularly available in our liquor store locations. For more information, click HERE.

What is your return policy?

NLC will accept product returns, at the discretion of the Liquor Store Manager where the product was purchased. No proof of purchase is necessary, but certain conditions need to be met to warrant a full refund. Read the full NLC Return Policy HERE.

What is a Liquor Express?

Liquor Express are retailers licensed by NLC to sell alcoholic beverages primarily in rural areas in the province. Currently, NLC has 144 Liquor Express locations. If you are interested in operating a location, you can learn more HERE.

Can I make product suggestions to be available in the province?

We welcome your opinions and suggestions. Please send us a message at [email protected] for consideration by our category teams.

How do I apply for a liquor license?

Our corporate website is a great resource tool for liquor licenses. Please click HERE to learn more about the license application process. 

Are pets allowed inside NLC Liquor stores?

Service animals assisting people with disabilities are permitted in all NLC Corporate stores. Comfort or Emotional Support animals, and other non-service animals (pets) are not permitted. NLC employees have the right to ask for appropriate identification for the service animal.

AIR MILES ®

Do I earn AIR MILES® Reward Miles™ on my regular purchases?

Get one (1) AIR MILES® Reward Mile™ for every $30 you spend (excluding bottle deposits, taxes, and after discounts) at participating NLC Liquor Store locations. Reward Miles™ are awarded with each eligible transaction and will be posted to your AIR MILES® account within 60 business days. Reward Miles™ are not available on the purchase of gift cards or beer produced in Newfoundland and Labrador. You must present a valid AIR MILES® card or collector number at the time of purchase to receive Reward Miles™.

What are bonus AIR MILES® rewards?

AIR MILES® Bonus Miles™ are available on select products for a limited time at NLC Liquor Stores. While quantities last. While every effort is made to ensure products are in stock, NLC does not issue rain checks for Bonus Mile™ offers. Bonus Mile™ offers are available on products purchased in a single transaction and are subject to change without notice. NLC reserves the right to limit quantities. No coupon required. Allow up to 120 days from the final sale purchase date for Bonus Miles™ to be added to your collector account. You can find these offers in-store, on the AIR MILES® App, in AIR MILES® emails, or browse them HERE.

Where do I get an AIR MILES® card?

You can visit www.airmiles.ca and enroll. When available, NLC also has sign-up kits in-store to make it easy!

How long does it take to see my AIR MILES® show up in my account?

For base Reward Miles™, available on regular purchases, Miles are awarded on each eligible transaction and will be posted to your AIR MILES account within 60 business days. Bonus Miles™ may take up to 120 days to be deposited in your account and may vary depending on the rules and regulations pertaining to a specific contest or promotion.

Bottle Returns

Is there a limit on the number of empty beer bottles I can bring back to an outlet?

NLC Liquor Stores do not process the return of empty beer bottles. Empty domestic bottles can be returned to Brewer’s Agents, who shall accept in return empty beer bottles equal to the amount being purchased. The bottle deposit is $1.20 per dozen and must be fully refunded on all empties accepted.

Brewer’s Distributors must accept all empty bottles presented to them and return the bottle deposit of $1.20 per dozen in full.

Empty non-domestic beer, liquor, and wine bottles are to be returned to your local recycling depot as per the direction of the Multi-Material Stewardship Board (MMSB) in Newfoundland and Labrador. For more information on MMSB and the return of non-domestic beer, liquor, and wine bottles, please visit www.mmsb.nl.ca/.

Social Responsibility

What is Check 25?

All Corporate Liquor Store and Liquor Express Store staff are trained to provide service to those who can legally consume alcohol. Customers are asked to show government-issued identification if they appear to be under the age of 25 years. Our staff will refuse service to those who appear intoxicated or who are suspected of purchasing for those who are intoxicated or underage. We take these measures to ensure that beverage alcohol is sold only to those who consume it legally and responsibly.

Customer Service

How do I reach NLC’s customer service department?

You may email us at [email protected] or call (709) 724-1100.

Our corporate office is located at:

PO Box 8750, Station A
90 Kenmount Road
St. John’s, NL A1B 3V1